Understand our policies and terms of service
At Express Delivery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
We collect information to provide better services to our users and improve our business operations.
We use the information we collect for the following purposes:
Processing and fulfilling your delivery requests, providing tracking updates, and customer support.
Analyzing usage patterns to enhance our services, website, and customer experience.
Sending service updates, delivery notifications, and promotional offers (with your consent).
Protecting against fraud, ensuring regulatory compliance, and enforcing our terms of service.
We do not sell your personal information to third parties. We may share your information in the following circumstances:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Data encryption in transit and at rest
Strict access controls and authentication
Continuous security monitoring and testing
You have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your personal data under certain circumstances |
| Restriction | Request restriction of processing of your personal data |
| Portability | Request transfer of your data to another organization |
| Objection | Object to processing of your personal data |
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
We use cookies and similar technologies to enhance your experience on our website. These help us:
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Team at privacy@expressdelivery.info.
Welcome to Express Delivery. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
By accessing or using the Express Delivery website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
These terms contain important information regarding your rights and obligations, as well as limitations and exclusions that may apply to you. Please read them carefully.
Express Delivery provides courier and delivery services including but not limited to:
Local, national, and international package delivery services with various speed options.
Secure and timely delivery of important documents and parcels.
Expedited delivery services for time-sensitive packages within specified areas.
Temperature-controlled and specialized handling for specific item types.
As a user of Express Delivery services, you agree to:
You may not use Express Delivery services to transport the following prohibited items:
*Special conditions and additional fees may apply
Violation of these restrictions may result in termination of your account, legal action, and reporting to appropriate authorities.
All services must be paid for in accordance with our pricing structure. Payment terms include:
Express Delivery's liability is limited as follows:
| Scenario | Liability Coverage | Limitations |
|---|---|---|
| Lost Packages | Up to ₹10,000 or actual value, whichever is lower | Proper documentation required; high-value items require declared value |
| Damaged Packages | Repair costs or actual value | Proper packaging required; fragile items may have limited coverage |
| Delivery Delays | Service credit or refund of delivery fees | Does not cover consequential damages; subject to service guarantees |
| Incorrect Delivery | Recovery and redelivery at our expense | Limited to address provided by customer; verification required |
To increase liability coverage for high-value items, you must declare the value at the time of shipping and pay any additional insurance fees.
Either party may terminate these Terms under the following conditions:
In the event of a dispute, the following process applies:
Contact customer service to resolve the issue
Submit a formal written complaint
Participate in non-binding mediation
Binding arbitration if mediation fails
Any disputes not resolved through the above process shall be subject to the exclusive jurisdiction of the courts in the location of Express Delivery's headquarters.
If you have any questions about these Terms and Conditions, please contact our Legal Department at legal@expressdelivery.info before using our services.